SMS & Text Terms
Four separate message programs, how you join each one, and how to leave any of them with a single word.
Last updated: August 26, 2026
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Our Message Programs
IN N’ OUT Market operates four separate text message programs. They are independent — opting into one does not opt you into any other, and opting out of one does not opt you out of the rest.
| Program | What it sends | Consent type |
|---|---|---|
| Account & Security | One-time verification codes, PIN resets, and account change confirmations. | Transactional. Sent because you asked us to verify something. Not marketing. |
| Rewards Alerts | Points earned, vouchers issued, vouchers about to expire, tier changes. | Transactional, tied to your Rewards account activity. |
| Offers & Promotions | Fuel discounts, car wash plan offers, food deals, event notices. | Marketing. Requires separate express written consent. |
| Careers | Interview scheduling and status on an application you submitted. | Optional, checked by you on the application form. |
How You Opt In
You opt in by giving us your mobile number and affirmatively agreeing — checking an unchecked box on this website or in the Rewards app, texting a keyword to our number, or signing a paper form at the register that carries this same disclosure. We never pre-check a consent box, and we never buy or rent phone numbers.
Consent to receive marketing texts is not a condition of any purchase. You can join Rewards, buy an Unlimited Wash plan, apply for a job, and shop here without ever agreeing to marketing messages.
The exact language you agree to when you opt in to marketing: “By checking this box and providing my mobile number, I agree to receive recurring automated marketing text messages from IN N’ OUT Market at the number provided, including messages sent by an automatic telephone dialing system. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help.”
Message Frequency
Message frequency varies by program. Account and security messages are sent only when you trigger them. Rewards alerts follow your own activity. Offers and promotions are limited to no more than eight messages per month. Careers messages relate only to an application you filed.
Rates, Carriers and Delivery
Message and data rates may apply. Charges come from your wireless plan, not from us. Check with your carrier if you are unsure what messages cost on your plan.
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and coverage, roaming, device settings and carrier filtering can all prevent a message from arriving. Do not rely on text messages for anything time-critical. Our messaging is delivered through 10-digit long code numbers registered under the industry A2P 10DLC framework and through short codes where applicable; supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, and most regional carriers.
Keywords
| Reply with | What happens |
|---|---|
| STOP (also END, CANCEL, UNSUBSCRIBE, QUIT) | You are removed from that program immediately. We send one final confirmation and then nothing further from that program. |
| HELP (also INFO) | You get our contact details and a link to this page. |
| START (also UNSTOP, YES) | Re-subscribes you to a program you previously stopped. |
Keywords are not case sensitive. If your carrier or handset intercepts STOP before it reaches us, contact us directly and we will remove you manually.
Other Ways to Opt Out
- Turn off text notifications in your IN N’ OUT Rewards account settings.
- Email [email protected] with the mobile number to remove.
- Call (651) 227-8820 and ask us to remove your number.
- Ask any associate at the register.
We process opt-outs immediately and no later than ten business days. Note that opting out of marketing does not stop transactional account and security messages, because those exist to protect your account. To stop those, close your Rewards account through Your Privacy Choices.
Eligibility
You must be at least 18 years old and the account holder of, or authorized user of, the mobile number you provide. If you give us a number that is not yours, or you change or give up your number, tell us right away at (651) 227-8820 so we stop messaging a number that no longer reaches you. We periodically check numbers against carrier reassignment data and stop messaging numbers that have changed hands.
Privacy of Your Mobile Data
We do not sell, rent, or share mobile phone numbers or SMS consent with anyone for their own marketing. Mobile opt-in data and consent are never shared with third parties or affiliates for marketing purposes. We share your number only with the messaging providers who transmit the message on our behalf, under contracts that bar them from any other use. Full detail: Privacy Policy.
Changes to These Terms
We may update these terms. Material changes to a marketing program will be announced by text to that program’s subscribers before they take effect, and the revision date at the top of this page always reflects the current version.
Support
Text HELP to the number that messaged you, call (651) 227-8820, or email [email protected]. IN N’ OUT Market, 743 Century Ave N, Maplewood, MN 55119.